Shipping Policy

At Burnett's Nursery Goods, we are committed to getting your equipment to you quickly, safely, and at no additional cost. This shipping policy outlines our processing times, delivery estimates, carriers, tracking procedures, and shipping restrictions. By placing an order with us, you agree to the terms outlined below.

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Processing time is the period between when your order is placed and when it leaves our warehouse. You will receive a confirmation email with your order number immediately after placing your order, and a shipping confirmation email with tracking details once your item has shipped.

Orders placed on weekends or holidays will be processed the next business day. During peak seasons (spring and summer), processing times may be slightly longer due to high order volume.

Delivery Estimates

Delivery times are estimated from the date your order ships (not the date your order is placed). The following estimates apply to most orders:

• Standard Ground Shipping (small items): 3–7 business days after processing
• Freight Shipping (large equipment): 5–10 business days after processing
• Remote or rural areas: Allow an additional 2–5 business days

Delivery times are estimates and may vary due to weather conditions, carrier delays, or peak shipping seasons. We are not responsible for delays caused by the shipping carrier, weather events, or other circumstances beyond our control.

Free Shipping

We offer free shipping on all orders within the contiguous 48 United States, with no minimum purchase required. Shipping costs are fully covered by Burnett's Nursery Goods — the price you see at checkout is the price you pay. All shipments are fully insured against loss or damage during transit.

Shipping Carriers

We ship via trusted, fully insured carriers selected automatically based on product size, weight, and destination:

• UPS Ground — Used for small to medium items such as walk-behind mowers, reel mowers, and accessories.
• FedEx Home Delivery — Used for residential deliveries of medium-sized items.
• Freight Partners — Used for oversized items such as riding mowers, zero-turn mowers, and large equipment that exceeds standard shipping dimensions.

The carrier for your specific order is determined automatically based on the product's size, weight, and your delivery location. You will receive tracking information from the assigned carrier.

Tracking Information

A tracking number is emailed to you as soon as your order leaves our warehouse. You can track your shipment in real time through the carrier's website using the provided tracking number. We recommend checking your tracking information regularly for the most up-to-date delivery status.

If you have not received a tracking number within 5 business days of placing your order, please contact us at info@burnettsnursery.com or call +1 (501) 833-2633. Be sure to include your order number for faster assistance.

Shipping Restrictions

• We currently ship to the contiguous 48 United States only.
• We do not ship to Alaska, Hawaii, Puerto Rico, or international destinations at this time.
• P.O. Box deliveries are not available for large equipment — a physical street address is required.
• Some oversized items may require a delivery appointment. The carrier will contact you to schedule a convenient delivery window.
• Signature may be required for high-value orders or freight shipments.

Large Equipment Delivery

Oversized items such as riding mowers, zero-turn mowers, and large equipment require freight shipping. Freight deliveries have some special considerations:

• The freight carrier will contact you by phone to schedule a delivery appointment.
• Someone must be present to receive and sign for the delivery.
• Freight deliveries are typically made Monday–Friday during business hours.
• The delivery driver will bring the item to the curb or the back of the truck. Inside delivery or assembly is not included.
• Please inspect your item for visible damage before signing the delivery receipt. If damage is visible, note it on the receipt and contact us within 48 hours.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize you have provided an incorrect address, contact us immediately at info@burnettsnursery.com or +1 (501) 833-2633. If the order has not yet shipped, we will update the address. If the order has already shipped, we will work with the carrier to attempt a redirect, though this may incur additional fees.

Lost or Stolen Packages

All shipments are fully insured. If your package is lost or stolen after the carrier marks it as delivered, contact us immediately. We will work with the carrier to investigate and file an insurance claim. Replacement or refund will be issued once the claim is approved.

Contact Us

If you have any questions about our shipping policy or the status of your shipment, please contact us:

• Email: info@burnettsnursery.com
• Phone: +1 (501) 833-2633
• Hours: Monday–Friday, 8:00 AM – 5:00 PM CST

Last updated: July 2025