Privacy Policy
At Burnett's Nursery Goods, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or interact with our services. By using our website, you consent to the practices described in this policy.
Information We Collect
Information You Provide
When you place an order, create an account, or contact us, we may collect the following information:
- Contact Information: Name, email address, phone number, and shipping address.
- Order Information: Product selections, quantities, payment method, and order history.
- Communication: Messages, emails, and inquiries you send to us.
- Account Information: If you create an account, your login credentials and profile preferences.
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information:
- Device Information: Browser type, operating system, and device type.
- Usage Information: Pages visited, time spent on pages, referring website, and click patterns.
- Location Information: General geographic location based on IP address (not precise GPS location).
- Cookies and Local Storage: We use cookies and browser local storage to remember your cart contents, preferences, and improve your shopping experience.
How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, including shipping and delivery.
- Customer Support: To respond to your inquiries, provide product support, and handle returns and warranty claims.
- Communication: To send you order confirmations, shipping notifications, and important updates about your account or orders.
- Website Improvement: To analyze website usage, improve our products and services, and enhance your shopping experience.
- Security: To detect and prevent fraud, unauthorized transactions, and other malicious activity.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Shipping Carriers: We share your name, address, and phone number with the shipping carrier (UPS, FedEx, or freight partners) to deliver your order.
- Payment Processors: We share necessary payment information with our payment processing partners to complete your transactions. We do not store full credit card numbers on our servers.
- Service Providers: We may use third-party services (such as email providers or analytics tools) that have access to limited personal information to help us operate our business.
- Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
Cookies and Local Storage
Our website uses cookies and browser local storage to enhance your shopping experience:
- Shopping Cart: We use local storage to save your cart contents so they persist between visits on the same device.
- Preferences: We use local storage to remember your preferences, such as selected product options.
- Analytics: We may use cookies to collect anonymous usage data to improve our website.
You can control cookies through your browser settings. Disabling cookies may affect some features of our website, such as the shopping cart.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- All payment transactions are processed through secure, encrypted channels using SSL (Secure Socket Layer) technology.
- We do not store full credit card numbers on our servers.
- Access to personal information is restricted to authorized personnel only.
- We regularly review our security practices to ensure they meet industry standards.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to using best practices to safeguard your data.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to legal requirements.
- Opt-Out: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
- Cookie Control: You can manage cookies through your browser settings.
To exercise any of these rights, contact us at info@burnettsnursery.com.
Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us, and we will promptly delete it.
Third-Party Links
Our website may contain links to third-party websites, such as social media pages (Facebook, TikTok) and shipping carrier websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about our Privacy Policy or how we handle your personal information, please contact us:
- Email: info@burnettsnursery.com
- Phone: +1 (501) 833-2633
- Address: 9709 Warden Rd, Little Rock, AR 72227
Last updated: July 2025