Frequently Asked Questions
Welcome to the Burnett's Nursery Goods FAQ page. We have compiled answers to the most common questions our customers ask about shipping, returns, warranties, product selection, and more. If you cannot find the answer you are looking for, please contact us and we will be happy to help.
Shipping & Delivery
How long does shipping take?
Orders are processed within 1–3 business days. Standard ground shipping for small items takes 3–7 business days after processing. Large equipment such as riding mowers and zero-turn mowers may require freight shipping, which takes 5–10 business days after processing. Remote or rural areas may require an additional 2–5 business days.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the contiguous 48 United States, with no minimum purchase required. Shipping is fully insured through trusted carriers including UPS Ground, FedEx Home Delivery, and freight partners for oversized items.
Where do you ship?
We currently ship to the contiguous 48 United States only. We do not ship to Alaska, Hawaii, Puerto Rico, or international destinations at this time.
How do I track my order?
A tracking number is emailed to you as soon as your order leaves our warehouse. You can track your shipment in real time through the carrier's website. If you have not received tracking within 5 business days of ordering, please contact us at info@burnettsnursery.com or call +1 (501) 833-2633.
Can I ship to a P.O. Box?
P.O. Box deliveries are not available for large equipment. A physical address is required for all oversized items. Small items may be eligible for P.O. Box delivery depending on the carrier.
Will I need to be home for delivery?
Small items are delivered via standard ground shipping and do not require a signature. Oversized items such as riding mowers and zero-turn mowers may require a delivery appointment. The carrier will contact you to schedule a convenient delivery time.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of the delivery date. Items must be in their original condition — unused, unwashed, and with all original packaging, tags, and accessories. See our full Returns & Refunds Policy for details.
How do I start a return?
To initiate a return, email us at info@burnettsnursery.com or call +1 (501) 833-2633 with your order number and the reason for the return. We will guide you through the return process and provide return instructions.
How long does a refund take?
Once your return is received and inspected, approved refunds are processed within 5–7 business days back to your original payment method. Depending on your bank, it may take an additional 3–5 days for the funds to appear in your account.
What if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage and your order number. We will arrange a free replacement or full refund — you will not be charged for return shipping on damaged items.
Can I exchange a product?
Yes, exchanges are accepted within the 14-day return window. Contact us to initiate an exchange, and we will help you place a new order for the correct item.
Products & Equipment
What types of mowers do you sell?
We sell zero-turn mowers, riding mowers and tractors, walk-behind mowers (self-propelled, push, reel, and cordless), robotic mowers, and outdoor accessories. Our inventory includes gas-powered, battery-powered, and manual options to suit properties of any size.
How do I choose the right mower for my lawn?
The right mower depends on your lawn size, terrain, and personal preferences:
- Small yards (under 0.25 acres): Reel mowers or small cordless mowers are ideal — lightweight, quiet, and eco-friendly.
- Medium yards (0.25–0.5 acres): Cordless or self-propelled walk-behind mowers offer the best balance of power and maneuverability.
- Large yards (0.5–2 acres): Riding mowers and lawn tractors provide comfort and efficiency for extended mowing sessions.
- Very large properties (2+ acres): Zero-turn mowers deliver maximum speed and maneuverability for large open areas.
- Any size, hands-free: Robotic mowers handle the work automatically with smart navigation and scheduling.
For personalized recommendations, contact our team with your lawn size and terrain details.
Are your mowers gas-powered or electric?
We carry both gas-powered and battery-powered (cordless) options. Gas-powered mowers offer maximum power for thick grass and large areas, while battery-powered mowers provide quiet, emission-free operation with instant start and minimal maintenance. Reel mowers are fully manual with no engine or motor.
Do your products come with a warranty?
Yes, all products are covered by the manufacturer's warranty. Warranty periods vary by product and brand — typically 2 to 5 years for residential use and 90 days to 1 year for commercial use. Specific warranty details are included in the product packaging.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure checkout process. All payments are encrypted and processed securely.
Is checkout secure?
Yes, our checkout process uses industry-standard SSL encryption to protect your personal and payment information. We do not store credit card details on our servers.
Do you charge sales tax?
We offer tax-free shopping. Sales tax is included in the listed price where applicable, so the price you see is the price you pay.
Can I modify or cancel my order?
Orders can be modified or canceled within 24 hours of placement. Contact us as soon as possible at info@burnettsnursery.com or +1 (501) 833-2633 with your order number. Once an order has been processed and shipped, it cannot be modified.
How can I check my order status?
You will receive a confirmation email with your order number when your order is placed, and a shipping confirmation email with tracking information when your order ships. If you have questions about your order status, contact us with your order number.
Account & Store
Do I need an account to place an order?
No, you can place an order as a guest without creating an account. However, creating an account allows you to track orders, save your shipping information, and receive exclusive offers.
How does the cart work?
Our shopping cart uses your browser's local storage to save items, so your cart persists between visits on the same device. Click the cart icon in the navigation bar to view your cart, adjust quantities, or proceed to checkout.
Can I buy multiple products at once?
Yes, you can add multiple different products to your cart and adjust quantities for each item. The cart supports adding multiple products with different quantities, and the cart count updates automatically.
Still Have Questions?
If you could not find the answer to your question, we are here to help. Contact us by phone at +1 (501) 833-2633 or by email at info@burnettsnursery.com, and our team will be happy to assist you.