Returns & Refunds Policy

At Burnett's Nursery Goods, we stand behind every product we sell. We want you to be completely satisfied with your purchase. This policy outlines our return process, conditions, refund timelines, and exchange options. By placing an order with us, you agree to the terms outlined below.

Return Period

We accept returns within 14 days of the delivery date. If 14 days have passed since your item was delivered, unfortunately we cannot offer a refund or exchange. To initiate a return, contact us at info@burnettsnursery.com or call +1 (501) 833-2633 with your order number and the reason for the return.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

• Items must be in their original condition — unused, unwashed, and with all original packaging, tags, and accessories intact.
• Product manuals, assembly tools, and included accessories must be returned together with the main item.
• Items that show signs of installation, fuel use, or outdoor use may not be eligible for a full refund.
• Original shipping packaging should be used whenever possible to prevent transit damage.
• Items damaged due to misuse, improper maintenance, or normal wear and tear are not eligible for return.

How to Start a Return

1. Email us at info@burnettsnursery.com or call +1 (501) 833-2633 with your order number and reason for return.
2. We will review your request and provide return instructions, including the return shipping address.
3. Pack the item securely in its original packaging with all accessories and manuals included.
4. Ship the item using a trackable, insured shipping method. Keep your tracking number until the return is confirmed.
5. We will inspect the item upon receipt and notify you by email of the approval or rejection of your refund.

Refund Processing

Once your return is received and inspected, we will notify you by email within 2 business days. If your return is approved:

• Refunds are processed within 5–7 business days back to your original payment method.
• Depending on your bank or credit card issuer, it may take an additional 3–5 business days for the funds to appear in your account.
• Shipping charges (if any) are non-refundable, except in cases where the item was damaged or defective.
• A restocking fee may apply to large equipment returns, at our discretion. This will be communicated before you ship your return.

If your return is rejected, we will contact you with an explanation and arrange to have the item returned to you.

Damaged or Defective Items

If your item arrives damaged or defective, please follow these steps:

1. Contact us within 48 hours of delivery at info@burnettsnursery.com or +1 (501) 833-2633.
2. Include your order number and clear photos of the damage or defect.
3. We will arrange a free replacement or full refund — you will not be charged for return shipping on damaged or defective items.
4. If a replacement is requested, we will ship the new item as soon as the damaged item is received back at our warehouse.

Do not discard the original packaging or the damaged item until we have confirmed the return process. Photos of the damage help us file insurance claims with the carrier and process your replacement or refund faster.

Exchange Policy

Need a different size, color, or model? Exchanges are accepted within the 14-day return window. To initiate an exchange:

1. Contact us at info@burnettsnursery.com with your order number and the item you would like to exchange.
2. We will guide you through the return process and help you place a new order for the correct item.
3. The original item must meet the return conditions outlined above.
4. Any price difference between the original and new item will be charged or refunded accordingly.

Exchanges are subject to product availability. If the requested item is out of stock, we will offer a full refund or suggest an alternative.

Non-Returnable Items

Certain items are not eligible for return:

• Items that have been used outdoors, fueled, or assembled (unless defective)
• Items returned after the 14-day return period
• Items missing original packaging, accessories, or manuals
• Gift cards or promotional items
• Items damaged due to misuse, improper maintenance, or unauthorized repairs

Order Cancellations

Orders can be canceled within 24 hours of placement for a full refund. Contact us as soon as possible at info@burnettsnursery.com or +1 (501) 833-2633 with your order number. Once an order has been processed and shipped, it cannot be canceled and must be returned following the standard return process.

Warranty Claims

All products are covered by the manufacturer's warranty, which is separate from our return policy. If your product develops a defect after the 14-day return period, it may still be covered under the manufacturer's warranty. Contact us with your order number and a description of the issue, and we will help coordinate warranty service with the manufacturer.

Contact Us

If you have any questions about our returns and refunds policy, please contact us:

• Email: info@burnettsnursery.com
• Phone: +1 (501) 833-2633
• Hours: Monday–Friday, 8:00 AM – 5:00 PM CST

Last updated: July 2025